All Systems Operational

About This Site

Welcome to Sendle's status page – home to real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be placed here.
You can also see the current delivery disruptions over here: https://try.sendle.com/en-au/delivery-disruptions

Uptime over the past 90 days. View historical uptime.
Australia - Quoting & Ordering ? Operational
90 days ago
99.95 % uptime
Today
Canada - Quoting & Ordering ? Operational
90 days ago
99.94 % uptime
Today
United States - Quoting & Ordering ? Operational
90 days ago
99.94 % uptime
Today
Tracking Pages ? Operational
90 days ago
99.98 % uptime
Today
Website ? Operational
90 days ago
99.98 % uptime
Today
Dashboard Integrations ? Operational
90 days ago
99.55 % uptime
Today
Billing & Payments ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.94 % uptime
Today
Support & Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023
Sendle scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 20:22 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 AEST
Scheduled - Sendle will be undergoing scheduled maintenance during this time to perform upgrades. The system will experience approximately 30 minutes of downtime within this window.

During the downtime, the site will show an error and the API will return HTTP 503 error responses. Requests can be retried once the service is restored.
May 23, 11:44 AEST
Jun 2, 2023
Incorrect Delivered Event for International Parcels from Australia
Resolved - This incident is now resolved.
Jun 2, 11:31 AEST
Monitoring - We have updated the affected orders to show the correct delivery status. We will monitor to ensure this works as expected.
Jun 1, 13:38 AEST
Identified - We are aware of some AU International orders having an incorrect 'delivered' tracking event. Our system has been updated to process these events correctly, and the affected shipments will be updated to use the correct status.
Jun 1, 11:22 AEST
Jun 1, 2023
Delayed Tracking Events for Domestic Parcels from Australia
Resolved - We have identified and resolved the issue causing the tracking delays for domestic parcels from Australia. Events are now being processed at the expected rate.

All backlogged events have been processed, and all Domestic labels in transit show the most recent status.
We are monitoring the process to ensure it continues as expected.
Jun 1, 08:00 AEST
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Resolved: Sendle Canadian Cross-border Booking Failures
Resolved - A number of Canadian cross-border orders (Canada to US) failed to book on both the Sendle Dashboard and API from 2am Friday until 4pm Sunday EDT. For these failed bookings, the Sendle dashboard showed a loading spinner and the API returned HTTP 500 error responses.

We have identified the root cause and restored service. This incident has been resolved and any failed bookings can be retried.
May 26, 16:00 AEST
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

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