Partial USA and Canada Quoting and Ordering Outage

Incident Report for Sendle

Resolved

This incident has been resolved.
Posted Feb 28, 2024 - 10:29 AEDT

Monitoring

Our upstream provider has indicated that a fix for the issue has been put in place and this incident appears to be resolved. Our engineering team will continue to monitor for stability.
Posted Feb 28, 2024 - 08:44 AEDT

Identified

We're experiencing elevated errors with quotes and orders for certain USA and Canada routes. This is related to an issue one of our upstream providers is experiencing.

Our engineers are investigating solutions to mitigate the impact on our side, and monitoring the upstream issue.
Posted Feb 28, 2024 - 08:30 AEDT
This incident affected: Canada - Quoting & Ordering, United States - Quoting & Ordering, and API.
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