Delayed tracking events for international parcels from Australia

Incident Report for Sendle

Resolved

Tracking information for the affected orders is now up to date, and new tracking events are being received as expected. This incident is now resolved.

Posted Jun 27, 2023 - 10:00 AEST

Monitoring

We have identified the issue and put a fix in place. No tracking information has been lost, and we will continue to monitor as the system retrieves up-to-date data.

Posted Jun 26, 2023 - 15:19 AEST

Investigating

We are aware of tracking delays on some international orders from Australia. This may cause inaccuracies on our public tracking pages and tracking API. Our team is investigating.

Posted Jun 26, 2023 - 11:22 AEST

This incident affected: Tracking Pages and API.