AU Domestic Tracking Delays

Incident Report for Sendle

Resolved

Tracking information for the affected AU domestic orders is now up to date, and new tracking events are being received as expected. This incident is now resolved.

Posted Aug 11, 2023 - 12:24 AEST

Monitoring

The affected systems are back online, but we continue to see domestic tracking delays for some Australian orders. We are continuing to monitor and will update this incident when there is more to share.

Posted Aug 11, 2023 - 10:13 AEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 11, 2023 - 09:10 AEST

Identified

We are aware of tracking delays for some domestic orders in Australia. This is related to an outage one of our upstream providers is experiencing.

This may cause inaccuracies on our public tracking pages and tracking API while this issue resolves.

Posted Aug 11, 2023 - 09:09 AEST

This incident affected: Tracking Pages and API.