Degraded USA performance for quoting and ordering

Incident Report for Sendle

Resolved

The mitigations we have in place for this issue are working and service has been restored.

Posted Sep 25, 2023 - 14:53 AEST

Monitoring

We’re experiencing elevated errors with quotes and orders for certain USA routes. This is related to an issue one of our upstream providers is experiencing.

Our engineers have mitigated the impact on our side, and will continue to monitor the upstream issue.

Posted Sep 25, 2023 - 08:10 AEST

This incident affected: United States - Quoting & Ordering.